WEB LIVE SOLUTIONS
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WEB LIVE Solutions d.o.o, Belgrade, Serbia, Address: Jelašnička 14, Tax Number: 21606391 Our Privacy Policy aims to protect the privacy of our users. It is designed to help you understand what information we collect, how we use it, how we protect it, and how you can make informed decisions about using our website. Unless otherwise specified, this Privacy Policy applies to any website that references this Privacy Policy, as well as to any data the company may collect on partner and non-partner websites.
For the purposes of this agreement, the terms "we", "us", and "our" refer to the company. "You" refers to you as the user of the website.
By accessing our website, you agree to our Privacy Policy and our Terms of Use, and consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy. Additionally, by using our website or services on partner and non-partner websites, you accept the policies and practices described in this Privacy Policy. Each time you visit our website and each time you voluntarily provide us with information, you agree that we may collect, use, and disclose the information you provide, and you consent to receive emails or be contacted as described in this Privacy Policy. Whether you register or conduct business with us, this Privacy Policy applies to all users of the website.
We may collect "Non-personal Information" and "Personal Information" about you. "Non-personal Information" includes information that cannot be used for personal identification, such as anonymous usage data, general demographic information we may collect, pages and URLs from which you come, types of devices connected to the website, and other information that does not personally identify you. "Personal Information" includes information that can be used for personal identification, such as your name, address, and email address.
Our website may feature multiple online forms through which you can submit personal identification data to express interest in our business or make inquiries related to our business. These forms may appear as quote request forms, contact forms, application forms, or other similar forms requiring your information before submission. When you contact us through a form on our website, we collect identifying information such as your name, position, company name, phone number, email address, and other personal identification information. Some of this information is mandatory, and some are optional. This information is used to better process your inquiry and is not used for marketing purposes or shared with third-party companies. If you do not wish for us to collect this information, simply do not fill out the form. If you have already submitted your information through a form and wish for it to be removed, please contact us via email.
This website uses Google Analytics to track information about your use of the website. We may track information that your browser or usage of the website provides, such as the website from which you came (known as the "referrer URL"), the type of browser you are using, the device you are connected with, time and date of access, and other information that does not personally identify you. We use this information, among other things, to provide, maintain, and improve the website, to provide general statistics regarding the use of the website, and for other business purposes.
Based on the personal information you provide, we may communicate with you to respond to your inquiries, provide requested services, and manage your account. We will communicate with you via email or phone according to your preferences. We may also use your personal information to send you updates and other promotional communications. If you no longer wish to receive such email updates, you can unsubscribe by following the instructions in each update or communication.
Additionally, we use forms to store email addresses of individuals who have subscribed to our email marketing campaigns. We also use forms to send marketing emails to our subscriber list. These emails may contain pixels that identify whether you: 1) received the email; 2) opened the email; or 3) clicked on the email. You can unsubscribe from our marketing emails or opt-out if you do not want us to collect this information from you. You can also contact us via email if you wish to be removed.
This website may contain hyperlinks to websites controlled by third parties. We are not responsible for the content or use of these websites and do not endorse them, nor do we assume any responsibility for their content. We are not responsible for the privacy policies or practices of other websites. We recommend reviewing the privacy policies of these websites to understand how they collect, use, and disclose your information.
We engage in various forms of online advertising. This advertising displays our ads on websites and applications outside of this website.
We collect information that identifies:
Cookies are small text files stored on your computer and used for website functionality. Only we have access to cookies generated by our website. You can control cookies through your browser settings. Disabling cookies may limit the functionality of certain parts of the website. We use cookies and similar technologies to analyze user behavior, manage the website, track user behavior, and collect information about them, all for the purpose of personalization and improving the user experience.
ESSENTIAL COOKIES - Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
PERFORMANCE COOKIES - These cookies are used to enhance the performance and functionality of our websites, but are not essential for their use. For example, they store your language or region.
ANALYTICS COOKIES - We use analytics cookies to measure how users interact with website content, to tailor our websites and applications, and to enhance your experience.
MARKETING COOKIES - These cookies are used to make advertising messages more relevant to you and your interests. The purpose is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
You can disable cookies in your browser by following the instructions below:
For all other browsers, please search directly for cookie management instructions on the internet.
Right to Information - the right to know whether your personal data is being processed, what data we collect, where it comes from, for what purpose, and who processes it. For any queries regarding your right to information, please contact us at office@weblive-solutions.rs;
Right to Access - the right to request information about your personal data we have, and the right to request and receive a copy of such collected personal data. You can obtain an overview of the processed data categories and a copy of the actual data by sending an email to office@weblive-solutions.rs;
Right to Rectification - the right to request the correction, update, or deletion of any personal data that is inaccurate, incomplete, or outdated. You can easily change or correct your personal data yourself using your user profile, or you can ask us to correct or supplement your personal data by sending an email to office@weblive-solutions.rs
Right to Erasure - the "right to be forgotten" and the right to request the deletion of some or all of your personal data from our systems. Please note that this right is not absolute, and there may be circumstances under which we are entitled to refuse requests for data deletion. For more details, please contact us at office@weblive-solutions.rs;
Right to Data Portability - the right to receive personal data in a structured, commonly used, and machine-readable format and the right to transmit this data to another controller without hindrance from us. You can request a copy of your personal data or request us to transmit data to another controller, where technically feasible, by sending an email to office@weblive-solutions.rs
Right to Withdraw Consent - the right to withdraw consent for the processing of your personal data at any time without affecting the lawfulness of processing based on consent before its withdrawal. Please note that this right applies in situations where we need your consent for data processing. We may, but usually do not, need your consent to use certain personal data. For more information, refer to Section 5 - Why and How Do We Use Your Personal Data, or contact us at office@weblive-solutions.rs;
Right to Lodge a Complaint - the right to lodge a complaint about our privacy practices with the data protection authority of your country. If you believe that your rights have been violated, please contact our data protection officer or the relevant data protection authority in your country of residence or business location.
We only store your personal data within statutory retention periods or as long as legitimate interests for further processing exist (e.g., for the enforcement and defense of legal claims).
Communication data is processed until your request is completed or pre-contractual obligations are fulfilled.
Considering the above and applicable legal provisions, we retain personal data about you as long as you have an open account with us or as long as necessary to provide you with services and improve those services for all users.
In some cases, we retain personal data longer if necessary to fulfill our legal obligations, settle disputes, or collect debts, or if otherwise legally, statutorily, or regulatory permissible or required.
If you have questions about our company or our projects, you can contact us through the available contact forms or directly reach out to us.
We process your data (name, sender address, message content) to respond to your inquiries. These submissions are stored solely for the purpose of customer service and are never used for marketing purposes or shared with third parties. This processing is necessary to fulfill the contract with you (Art. 6 para. 1 lit. b GDPR).
Data Controller
The data controller for your personal data under the applicable EU data protection law is WEB LIVE Solutions d.o.o, VAT ID: 112095022, located at Jelašnička 14, 11000 Belgrade, Republic of Serbia.
Please use the following contact forms for any questions about our privacy practices:
- For all questions, comments, and suggestions regarding your personal data, please contact us at: office@weblive-solutions.rs;
- For technical support and inquiries about our website, please contact us at: office@weblive-solutions.rs;
- For all legal questions related to your personal data, please contact us at: office@weblive-solutions.rs;
Data Protection Officer
If you believe that your rights relating to personal data protection have been or are being violated, please contact our Data Protection Officer at sladjana.kajtez@weblive-solutions.rs.
Data Processor
Data processing is carried out by WEB LIVE Solutions d.o.o, based in Belgrade. Please note that both the data controller and data processor have their obligations towards users, supervisory authorities, and others under data protection and GDPR. For any questions and concerns related to the processing and protection of your personal data, you can also directly contact the data processor by sending an email to office@weblive-solutions.rs
Our website is hosted by the hosting company United Internet d.o.o, which provides us with an online platform through which we can provide you with the website.
Your information, including personal information, may be stored on servers operated by the company United Internet d.o.o.
By using the website, you consent to the collection, disclosure, storage, and use of your personal data in accordance with the privacy policy of the company United Internet d.o.o.
Given the ongoing development of the internet and changes in legal requirements, we regularly review our privacy policy to ensure compliance with current legal requirements. Whenever significant changes are made to how we process personal data, we will update this privacy policy to reflect the changes. All changes will be announced on the website in a timely manner. We recommend that you regularly review the privacy policy to stay informed about the current status.
All changes to this privacy policy will take effect on the "Last Updated" date below. Your continued use of our services after posting changes to these terms means that you accept those changes.
This privacy policy was last updated on Sreda, 06 Mart, 2024.
